Privacy Policy

Clinex is committed to protecting the privacy, confidentiality and security of personal data. We process personal information responsibly and transparently, in line with the General Data Protection Regulation (GDPR), Irish data protection legislation, and the principles of good governance expected by Health Information and Quality Authority (HIQA).

1. Who We Are

Clinex provides nurse-delivered IV, infusion and related clinical support services across home, community, nursing home and other agreed care settings, where commissioned.

For the purposes of data protection legislation, Clinex acts as a data controller or data processor, depending on the service arrangement and the role agreed with the referring organisation.

2. What Information We Collect

We collect and process only the personal data necessary to deliver safe, effective and accountable services. This may include:

  • Patient identification and contact details
  • Relevant clinical information required to deliver the commissioned service
  • Referral, consent and care documentation
  • Workforce information relating to nurse registration, vetting and compliance
  • Contact and billing details for commissioning organisations

3. How We Use Personal Data

Personal data is processed only for legitimate purposes, including:

  • Delivering nurse-led clinical services safely
  • Communicating with referring clinicians and services
  • Maintaining accurate clinical records and documentation
  • Meeting legal, regulatory and governance obligations
  • Managing quality, safety, incidents and service improvement

4. Lawful Basis for Processing

Clinex processes personal data under one or more lawful bases, including:

  • Performance of a contract
  • Compliance with legal and regulatory obligations
  • Provision of health or social care
  • Legitimate interests related to safe service delivery

Where required, explicit consent is obtained and documented.

5. Information Sharing

Personal data is shared only where necessary and appropriate, including with:

  • Referring clinicians or services
  • Commissioning organisations (e.g. hospitals, insurers, nursing homes)
  • Regulatory or statutory bodies where legally required

Information sharing follows agreed arrangements, including defined controller/processor roles where applicable.

6. Data Security

Clinex takes appropriate technical and organisational measures to protect personal data, including:

  • Restricted access to authorised personnel only
  • Secure storage of electronic and paper records
  • Staff training on confidentiality and data protection
  •   Clear procedures for identifying and managing data incidents

7. Data Retention

Personal data is retained only for as long as necessary to meet clinical, legal and governance requirements. When no longer required, data is securely disposed of in accordance with our retention and disposal procedures.

  • Restricted access to authorised personnel only
  • Secure storage of electronic and paper records
  • Staff training on confidentiality and data protection
  • Clear procedures for identifying and managing data incidents

8. Individuals’ Rights

Under data protection law, individuals have rights including the right to:

  • Access their personal data
  • Request correction of inaccurate data
  • Request restriction or erasure where applicable
  • Object to certain processing activities

Requests are managed in line with statutory timelines and requirements.

9. Data Breaches

Any suspected or confirmed data breach is managed in accordance with Clinex incident reporting procedures and, where required, reported to the appropriate authorities.

10. Cookies and Website Use

Our website may use essential cookies to ensure functionality. We do not use cookies to collect unnecessary personal information without consent.

11. Updates to This Policy

This Privacy Policy is reviewed regularly and updated as required to reflect changes in legislation, regulation or service delivery. The most current version will be available on this website.

12. Contact

For questions or requests relating to this Privacy Policy, please contact Clinex using the details provided on our website.